Return & Exchange

We realize that there may be circumstances in which you need to return an item. While cut fabric is essentially a custom product and a challenge to guarantee, any customer who is dissatisfied with a purchase may receive a refund or exchange the fabric followed by valid reasons below :

• tear of the textile upon arrival
• discolouring on the textile
• stretched marks on the textile

Returns should be in an unwashed, unaltered and unworn condition, returns will be accepted if the items are returned within 7 days of receipt . Shipping cost for the return will be borne by the customer.

Colours displayed on the site may vary depends on the device used by customers, for confirmation for each colour before purchasing, please use our colour pantone code as a guidance and search the colour code at : 

https://www.pantone.com/color-finder

However, customers are advised to notify us at order@lailatextile.com.my by quoting the order number and the product details.

Sale items and purchases made with discount coupons are non-returnable.